Privacy Policy
Inner Compass Privacy Policy
Last updated: 26 August 2026
Introduction
Inner Compass – Transformational Coaching (“Inner Compass”, “I”, “me” or “my”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how I collect, use, store and protect your personal information when you contact me, enquire about my coaching services, become a client, or otherwise interact with Inner Compass.
I aim to handle your personal information fairly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By providing your personal information to me, you acknowledge that you have read and understood this Privacy Policy.
Who is responsible for your information?
For the purposes of UK data protection law, I am the data controller responsible for the personal information I hold about you.
Business: Inner Compass – Transformational Coaching
Data Controller: Pam Griffiths
Location: United Kingdom
Email: pam.innercompasscoaching@gmail.com
If you have any questions about how your information is handled, please contact me using the details above.
Information I may collect
Depending on how you interact with Inner Compass, I may collect:
Contact and identification information
Your name
Email address
Telephone number
Address, where required for in-person sessions or invoicing
Other information you voluntarily provide when contacting me
Coaching information
During coaching, you may choose to share personal information about your circumstances, experiences, relationships, emotions, goals, challenges and life transitions.
I recognise that some of the information shared during coaching may be particularly private or sensitive. I will only collect and use information that is relevant to providing my coaching services and supporting our work together.
You are not required to disclose anything during a coaching session that you do not wish to share.
Administrative and payment information
I may also process:
Details of the coaching services you purchase
Booking and appointment information
Invoices and payment records
Information necessary to manage cancellations, rescheduling and client administration
Payment card or bank details may be processed by the relevant payment provider. I do not need to retain your full payment card details.
Website and online information
If you use my website or online services, limited technical information may be collected, such as your IP address, browser type or information collected through cookies or similar technologies.
Where cookies or other tracking technologies are used, additional information will be provided through the relevant cookie notice or settings.
How I use your information
I may use your personal information to:
Respond to enquiries
Arrange and manage clarity conversations
Provide coaching services
Prepare for and conduct coaching sessions
Communicate with you about appointments and your coaching journey
Send relevant administrative information
Process payments and issue invoices
Maintain appropriate business and financial records
Manage cancellations and rescheduling
Improve my services and client experience
Meet legal, regulatory and accounting obligations
Protect my business and clients where necessary
I will not use your personal information for purposes that are incompatible with the reason it was originally collected without first explaining this to you where required.
Lawful basis for processing
Under UK data protection law, I must have a lawful basis for processing your personal information.
Depending on the circumstances, I may rely on:
Contract: Where processing is necessary to provide the coaching services you have agreed to receive.
Legitimate interests: Where processing is necessary for the reasonable running and administration of my business, provided that your rights and interests do not override those interests.
Legal obligation: Where I am required to retain or disclose information to comply with a legal or regulatory requirement.
Consent: Where I ask for your permission to use your information for a particular purpose and you choose to provide that permission.
You can withdraw consent where consent is the basis for processing. Withdrawal of consent does not affect processing that took place before you withdrew it.
Confidentiality
Confidentiality is an important part of the coaching relationship.
I will treat information shared during coaching as confidential and will not ordinarily disclose it to another person without your permission.
However, confidentiality cannot be absolute where I am legally required to disclose information, or where disclosure is necessary to protect someone from serious harm or to comply with a legal obligation.
Where appropriate and legally permitted, I will discuss any necessary disclosure with you before making it.
Special category information
Coaching conversations can sometimes involve information that falls within the UK GDPR's category of “special category data”, for example information concerning health or other particularly private circumstances.
I will only process such information where there is a lawful basis and an appropriate condition under data protection law.
Where appropriate, this may include processing information that you have voluntarily provided for the purpose of receiving coaching.
I do not require you to provide information that is not necessary for your coaching.
Who I share your information with
I do not sell, rent or trade your personal information.
I may share limited information with trusted third-party service providers where this is necessary to operate my business and provide my services. These may include providers of:
Email and communication services
Video conferencing services
Online booking or scheduling systems
Payment processing
Accounting and bookkeeping
Website hosting and technical services
Cloud storage and business administration systems
Where third parties process personal information on my behalf, I take reasonable steps to ensure that appropriate safeguards are in place.
I may also disclose information where required by law, court order, regulatory requirement, or where necessary to protect my legal rights or the safety of an individual.
International data transfers
Some of the technology and service providers I use may store or process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, I will take reasonable steps to ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are in place.
These safeguards may include the use of adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, where applicable.
You can contact me if you would like further information about the safeguards applying to a particular international transfer.
How I protect your information
I take reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Accidental disclosure
Alteration or destruction
I limit access to personal information to people and service providers who reasonably need it for legitimate business purposes.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
How long I keep your information
I will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.
Client records may be retained for an appropriate period following the end of the coaching relationship to allow me to meet legal, professional, insurance and business obligations.
When information is no longer required, I will take reasonable steps to securely delete or dispose of it.
Your rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information I hold about you
Ask me to correct inaccurate or incomplete information
Ask me to delete your personal information in certain circumstances
Ask me to restrict how your information is processed in certain circumstances
Object to certain processing
Ask for your information to be transferred to another organisation in certain circumstances
Withdraw consent where processing is based on consent
These rights are subject to certain legal exemptions and may not apply in every circumstance.
If you would like to exercise one of these rights, please contact me using the details provided above.
Marketing communications
I will only send you marketing communications where I have a lawful basis to do so.
You can ask me to stop sending marketing communications at any time.
You can do this by contacting me directly or, where available, by using the unsubscribe option included in the communication.
Children
My coaching services are intended for adults.
I do not knowingly collect personal information from children for the purpose of providing coaching services.
Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my business, services, technology or legal requirements.
The most recent version will be made available through my usual business channels and will include the date it was last updated.
Complaints
If you have concerns about how I have handled your personal information, I would encourage you to contact me first so that I can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Contact
If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact:
Pam Griffiths
Inner Compass – Transformational Coaching
Email: pam.innercompasscoaching@gmail.com
Last updated: 26 August 2026